Welcome to Driscoll Children’s Hospital!
Thank you for choosing Driscoll Children’s Hospital for your child’s
healthcare. Our mission is to offer hope and healing in an environment of
trust, compassion, and care. We promise to give you our very best.
We know that being in a hospital can sometimes feel overwhelming so we have prepared this admitting packet to help you educate yourself about your child’s stay and about the special services Driscoll Children's Hospital provides. We encourage you to keep this packet with you during your stay, use it to store educational information, jot down questions for the doctor or nurses, and reference it as needs or questions arise!
In your room you will also find a detailed booklet called “Guide to Services” that provides information in greater detail regarding the services here at Driscoll. For families staying in one of our Intensive Care units, the booklet can be found at the nurse’s station and in the waiting areas.
What’s Inside?
Your Family’s Role
At Driscoll Children’s Hospital, we value your family’s role in the care of your child. You know your child best, and we consider you an important member of your child’s healthcare team.
Staff members will work closely with you to plan for your child’s care. You will have access to accurate and complete information so you can understand your child’s condition and make informed decisions. Please speak with your doctor or nurse if you have any questions about your child’s plan of care.
Questions and Concerns
If you have questions or concerns, the first people to talk with are those directly involved in your child’s care- your doctors and nurses.
Patient Relations Representatives meet and greet patients and families every day. They provide information about services, answer basic questions and put families in touch with appropriate staff to resolve any unmet needs. It is the goal of Patient Relations to help patients and families understand their hospital experience and assist in the resolution of concerns in hopes that our families leave Driscoll Children's Hospital healthy and happy with the services they received. Meeting your needs and expectations is important to us. If you have a complaint that you would like us to help you resolve, please contact Patient Relations Department at (361) 694-4035. If we are not successful in addressing your concerns to your satisfaction, you may contact the Joint Commission’s Office of Quality Monitoring at 1 (800) 994-6610.
Staying in Touch
Family members can reach you by dialing 1-361-694-5000 locally or toll free at 1-800-DCH-LOVE. Family, friends, and teachers can send get well emails to a patient by logging onto our website at Driscoll Services and then the Contact Patients section. Make sure the patients name and room # are included in the subject line when addressing the email.
Education
Driscoll Television Channels
Driscoll Children's Hospital wants you and your family to be informed and
safe. Check out the Driscoll television channels to learn valuable information
for parents related to your child’s safety and well-being. This information
can be found on channels 66, 68, 70, and 72 at any time.
The Family Connection, a Family Resource Center 694-4572
For parents and families of patients, hospital stays have the potential
for great stress and confusion. Driscoll Children's Hospital strives to
educate families on the diagnosis of the patient in order to minimize any
anxiety. The Family Connection is a relaxing environment designed around
the needs of the family. While at the hospital, family members are welcome
to visit its library to learn more about their child’s particular
condition. Books, computers, audio, and video resources are available to
families in a playful, child-friendly atmosphere. The Family Connection
is located on the 5th floor of the hospital and is open Monday-Friday from
8:00 a.m. - 6:00 p.m. Patients are welcome to visit, but will need a doctors
order to leave the floor - talk to your nurse about this option!
Spiritual Services to speak with a chaplain, please call 694-4198
Non-denominational Chapel
Located on the first floor of the hospital, parents and visitors can take
a break from the busy hospital setting in our non-denominational chapel.
This quaint chapel is the perfect place for reflection or prayer.
Blessed Sacrament Chapel
Driscoll Children's Hospital also offers a small chapel to accommodate our
guests practicing in the Catholic religion. Our Blessed Sacrament Chapel
is located on the third floor of the main hospital, just beyond the NICU
Waiting Area.
Contact Information
For more information, call (361) 694-5053 or email us at guestservices@dchcc.org
For questions or concerns, please call Patient Relations at (361) 694-4035 or email us at guestservices@dchcc.org.
How to contact a patient. Click here to see how.
Statement of Compliance
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Copyright © Driscoll Children's Hospital 2008
Corpus Christi, Texas
