Driscoll bilingual employees receive national designation

McALLEN – A handful of employees and volunteers at Driscoll Children’s Medical Plaza – McAllen were recently designated Spanish Bilingual Assistants (SBA) by the National Medical Interpreter Project. The project, dedicated to supporting language access for non-English-speaking families, is designed to provide a bilingual individual with the basic tools for providing interpretation.

Evelyn Ferrer, director of Interpretation Services at Driscoll Children’s Hospital and one of the class instructors, began providing the course for hospital employees in 2008. This is the second class offered to Rio Grande Valley employees.

“Our commitment is to facilitate communication between patients and families with limited English proficiency and their healthcare providers in an accurate, complete, professional and confidential manner,” Ferrer said.

Three employees and four members of the Auxiliary to Driscoll Children’s Hospital were chosen for the 60-hour curriculum, which covered topics such as introduction to medical interpreting, culture and medicine, legal issues and ethics, basic anatomy and physiology, diseases and conditions and tests and procedures.

Specially trained interpreters are in high demand at Driscoll. Just last month, Driscoll’s interpreters logged more than 500 interpretation encounters.

Newly designated SBAs are:

  • Gricelda Cantu, volunteer
  • Ellen Carruthers, volunteer
  • Sonia Chapa, volunteer
  • Nora Garcia, volunteer
  • Rebecca Garza, RN, Driscoll Children’s Quick Care – McAllen
  • Maria Gonzalez, LVN, Driscoll Children’s Quick Care – McAllen
  • Dora Renteria, Certified Medical Assistant, Driscoll Children’s Medical Plaza –  McAllen