Our Goal to You
The Patient Relations Department’s primary goal is to proactively provide services to meet the needs of our patients and families.
Patient and Parent Rights and Responsibilities
At Driscoll Children’s Hospital, we understand that there is more involved in a child’s care than just their illness. We strive to ensure that our Patient and Parent Rights and Responsibilities are met in an environment of trust, compassion and care. We feel that concerns relayed to us from our guests will assist us in our endeavor to enhance the care given to families entering our hospital, clinics or any care area.
We Care … Will You Share?
We value your feedback and strive to provide excellent pediatric healthcare by continuously enhancing service for you and your family. Patient Relations representatives visit our patients and families daily to ensure patient satisfaction and assist them with needs that may arise during their visit to Driscoll Children’s Hospital. Representatives can address any questions or concerns you may have, including any positive feedback you would like to share with us.
We partner with NRC Picker, a national survey company with decades of commitment to creating a patient-focused healthcare environment, who measures the perceptions and opinions of inpatients, outpatients, emergency patients and physician office patients. You may receive a survey in the mail asking about you and your child’s experience with us. Based on patient and families’ recommendations from these surveys, and from Patient Relations daily rounds, we can develop new opportunities and enhance healthcare services.
Concerns and Grievances
Here at Driscoll Children’s Hospital, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals. If you have a complaint that you would like us to help you resolve, please contact us.
If your concerns cannot be resolved through the hospital, you as parents, patients, staff or medical staff, are encouraged to contact:
Joint Commission’s Office of Quality Monitoring
Phone: (800) 994-6610
Driscoll Children’s Hospital
Health Center Building
Patient Relations Department
3533 South Alameda
Corpus Christi, Texas 78411
(361) 808-2119 (fax)
Send an Email to a Patient
We will be happy to send your note to a patient who is staying with us. Email us and your email will be personally delivered to the patient’s room.