Privacy Policy

Joint Notice of Privacy Practices

THIS JOINT NOTICE DESCRIBES HOW PROTECTED HEALTH INFORMATION (PHI) ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

PLEASE REVIEW IT CAREFULLY.

get_adobe_reader.pngAdobe Acrobat Reader is required to view the following documents, download it for free.

Complaints and Grievances

Here at Driscoll Children’s Hospital, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals.

If you have a complaint that you would like us to help you resolve, please contact the Patient Relations Department at guestservices@dchcc.org or call us at (361) 694-4035. A representative will contact you soon.

If any individual (i.e. parent, patient, staff or medical staff) has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the Patient Relations Department for assistance by calling (361) 694-4035.

If the concerns cannot be resolved through the hospital, the individual (i.e. parent, patient, staff or medical staff) is encouraged to contact the Joint Commission’s Office of Quality Monitoring by calling 1(800) 994-6610 or e-mailing complaint@jointcommission.org.

If we are not successful in addressing your concerns to your satisfaction, you are encouraged contact the Joint Commission (JC) at http://www.jointcommission.org/report_a_complaint.aspx