Privacy Policy
Joint Notice of Privacy Practices
THIS JOINT NOTICE DESCRIBES HOW PROTECTED HEALTH INFORMATION (PHI) ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
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Epic myChart Privacy Policy
Your Personal Information
The Limited Ways We User Your Information
We do not sell or license your information. These are the limited ways we interact with your information in the connection with our branded MyChart mobile app.
Driscoll health System may interact with your sensitive data to provide certain features, such as video visits or mobile appointment check-in. The first time you try to use any of these features, we will ask for your consent within the app and will only allow you to use a feature if you give consent. You do not have to provide consent if you do not want to allow Driscoll Health System to interact with your data as requested. Driscoll Health System is developed by Epic Systems Corporation; please refer to Epic’s Mobile Application Privacy Policy for Patients for more detailed information about the limited ways they may interact with your information to make your use of Driscoll Health System possible.
· If access is given and you choose to add a profile photo to our branded MyChart mobile app, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device, we store a copy of your chosen photo in app-private storage on your device. If you use the camera app on your device to take a new photo, the photo you take is first saved to your camera app and then also saved to app-private storage on your device. If you remove the photo from your profile or delete our branded MyChart mobile app the copy of the photo is deleted from the app-private storage, but the photo saved to your camera app remains available in your camera app until you choose to delete it. If you already have a photo stored in your profile through Driscoll Health System, we do not interact with that photo in any way.
· When you choose to use Apple HealthKit or Google Fit, we create encrypted identifiers to identify recipients of your Apple HealthKit or Google Fit data and store them on your device in app-private storage. If you choose to stop using Apple HealthKit or Google Fit or delete our branded MyChart mobile app, the identifiers are deleted.
· We do not interact or store your Bluetooth data.
· When you choose to view documents from Driscoll Health System (such as letters or images) using our branded MyChart mobile app, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our branded MyChart mobile apps.
· When you choose to include a photo or video in a message you send to Driscoll Health System using our branded MyChart mobile app, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device or take a new photo or video, it will be saved to your camera app. Any photo or video saved to your camera app remains available in your camera app until you choose to delete it.
· Driscoll Health System offers telehealth visits using our branded MyChart mobile app. When you join a visit with your provider, we will ask for permission to access your device’s video and audio functionality to make the telehealth visit possible. We do not record or store video or audio data from these visits.
· Driscoll Health System offers automatic appointment arrival and, if you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our branded MyChart mobile app or disable automatic appointment arrival, the identifiers are deleted.
· Driscoll Health System offers location-based check in for in-person appointments and allows you to find urgent care/quick care providers near you. You may choose to allow our branded MyChart mobile app to interact with your location data for those purposes. We do not store your location data.
· While you use our branded MyChart mobile app, if you choose to call a phone number displayed within the app, we will ask for permission to access your device’s phone to place a call to the phone number. We do not store your call history or data about the call.
· While you use our app, we collect non-identifying information so we can provide customer service to you and understand how people use our branded MyChart mobile app so we can improve our products. This information includes the time you began using the app, any error messages or codes, the model of device used and its operating system, and the version of our branded MyChart mobile app used. If you use Android devices, we also collect your connection type (cellular or Wi-Fi) during an error.
· You may contact us through email at mychart.help@dchstx.org. If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.
Your Healthcare Organizations
To use our branded MyChart mobile app, you must have an account with Driscoll Health System, which uses Epic’s software. Because of this, your use of our branded MyChart mobile app is also subject to Epic’s privacy policy. You may view Epic’s privacy policy here.
Complaints and Grievances
Here at Driscoll Children’s Hospital, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals.
If you have a complaint that you would like us to help you resolve, please contact the Patient Relations Department at guestservices@dchcc.org or call us at (361) 694-4035. A representative will contact you soon.
If any individual (i.e. parent, patient, staff or medical staff) has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the Patient Relations Department for assistance by calling (361) 694-4035.
If the concerns cannot be resolved through the hospital, the individual (i.e. parent, patient, staff or medical staff) is encouraged to contact the Joint Commission’s Office of Quality Monitoring by calling 1(800) 994-6610 or e-mailing complaint@jointcommission.org.
If we are not successful in addressing your concerns to your satisfaction, you are encouraged contact the Joint Commission (JC) at http://www.jointcommission.org/report_a_complaint.aspx