Our board-certified endocrinologists provide family-oriented care to a multitude of children and adolescents with diabetes and endocrine disorders. Our areas of expertise include the treatment of growth, adrenal, thyroid and puberty disorders, as well as obesity, insulin resistance and disorders of low bone mass and calcium metabolism.
Our diabetes program cares for pediatric type I and type II diabetes and offers a team-centered approach with experience in nutrition medical therapy, insulin pumps and continuous glucose sensors.
Services
We provide a complete range of services for diagnosis and management of infants, children and adolescents with:
Endocrine and metabolic disorders
Disorders of growth
Diabetes
Thyroid abnormalities
Precocious/delayed puberty
Pituitary disorders
Adrenal disorders
Obesity
Hypoglycemia
Disorders of sexual differentiation
Disorders of calcium metabolism
Metabolic bone disease
Inpatient or outpatient evaluations of endocrinology disease are arranged through consultation with pediatric endocrinology staff. Professional and lay education services are also provided.
For consultation, appointments and assistance, call (361) 694-4986.
What to Expect
To have the best experience possible, we want to prepare you with all the necessary information. At any time during your visit, do not hesitate to ask questions. Being well-informed is part of the treatment plan.
Arrive 10 minutes early to your scheduled appointment.
Bring a valid photo ID/driver’s license and insurance card.
Sign up for MyChart via the provided link.
Be prepared to complete the necessary forms and confirm demographic information.
Read the no-show/late policy.
Parking: Take entrance number 3 off Alameda Street to the main parking garage and park on the 4th floor. Do not take the elevator. Enter through the side door.
If transportation is to be arranged through your case manager or insurance, be sure to confirm details 2 to 3 weeks prior to the scheduled appointment.
Bring a list of any new medications, including dose and strength information, or bring medications with you to each visit.
Choose a preferred pharmacy and have its address and phone number prepared.
Please use MyChart for non-emergent diabetes and endocrinology-related questions only.
When leaving a voice message, please leave a clear message with the patient’s name, date of birth, working contact number and reason for the call.
For follow-up appointments, your physician may request lab work. Please be sure to get this completed one week before your scheduled appointment.
If the physician orders a dietary consult during your clinic visit, this could add one hour to your experience.
Please be patient. Visits can run a little longer than scheduled. Rest assured that you are not forgotten, and we will get to you. A new patient visit can take 2 – 4 hours and a follow-up visit can take 1 – 2 hours but can always run longer or shorter.
Bring your diabetes supplies/medications (insulin).
Bring all meters/devices for blood sugar testing and make sure you are mindful of the correct times and dates on all meters and devices.
Please make sure you have the correct login information for all your medical devices.
Patients with insulin pumps or continuous glucose monitors: If you are having technical issues with one of your devices, please call the respective technical support teams for your devices.
To streamline the process for Durable Medical Equipment (DME) and fulfill your needs sooner, we request that you proactively contact your insurance provider in advance. Inquire about the approved DME companies and verify which diabetes supplies, medications and devices are covered by your insurance plan.
Please ensure you have an active MyChart with known login information as this is a more efficient way of contacting diabetes educators.
We appreciate you trusting us with your child’s care. Due to the high volume of patients needing specialized services, our clinic has established the following guidelines regarding cancellations, no-shows, or late arrivals.
Cancellations and No-Shows:
Cancellations: Call (361) 694-4986 to notify our clinic of a cancellation at least 48 hours before the scheduled appointment time. This will allow the staff to schedule another patient in need of an appointment.
No-shows: Appointments not canceled within 48 hours or failure to show up for a scheduled appointment is considered a “no-show.” You will be notified of each no-show status in writing or by phone call.
Established patients: After three no-show appointments within 6 months, the patient is subject to being dismissed from our practice with physician approval.
New/first-time patients: Two no-shows to an initial evaluation/consult appointment will result in the dismissal of a patient referral at the discretion of the physician.
Late Arrivals: Patients who arrive more than 15 minutes after their scheduled appointment time will be considered late. At the discretion of the provider, patients may be seen later or may be asked to reschedule their appointment. Patients scheduled for a procedure, who arrive more than 15 minutes after their procedure time, are subject to being rescheduled for a later date at the discretion of the physician.
We value your feedback, and because of individuals like you, we hope you will participate in the national survey when contacted. Your feedback is how we will improve ourselves and the services we provide.
Every concern is reviewed and corrected when appropriate. Hopefully, we met your expectations, and you will rate us as excellent. If not, we look forward to doing better for you and the other children we care about.
We greatly appreciate your understanding and partnership in providing excellent care!
